Sales & Administration Coordinator

Job Purpose

• To organize and coordinate all sales administration formalities to facilitate sales transactions in a timely and cost effective manner which meets the set standards and customers’ satisfaction

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Efficient and courteous handling of telephone calls, provide necessary information /guidance to the caller and transfer the calls to the relevant personnel in the office.

• Arrange for the customers to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction

• Coordinate with the PDI department, issuing IPO’s if accessories are required for the vehicle and delivery of vehicles whenever required. Ensure the PDI is done as per the standards in a timely manner.

• Maintain up to date records on the stock availability and status (clean/ damage) at their current locations of the cars and report the status to the Showroom/Sales Manager.

• Arrange transfer of vehicles to other branches/ emirates (POS- Sales/ Service), issue gate passes to release vehicles from the warehouse.

• Produce the stock list and intimate the Sales to facilitate bookings with customers. Preparing LPO for all transportation invoices, invoice for extra accessories fitted on the cars, etc.

• Provide periodic reports to the Showroom/Sales Manager on the stock status and related information

• Liaise with government departments such as Customs, RTA, etc for collection and delivery of documents

• Arrange for periodic stock checks, submit reports on the same and investigate any discrepancies

• Ensure that cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image