Skin care advisor (Russian & Chinese Speakers) - Niche brands, Beauty

Job Purpose

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Job Requirements

Education/Certification and Continued Education

• High School Level

Years of Experience

• 1 to 2 years retail sales or customer service experience preferable in skin care

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Meet and exceed sales targets set by the Line Manager.

• Identify and fulfill our customers’ needs and thus provide quality advice and exceptional service.

• Grooming and conduct should reflect the brand image of luxury and prestige, in adherence with the company’s policy.

• As per the standards set out in the Beauty Room training and manual ; provide beauty treatments to customers, maintain the beauty room standards and ensure it is ready for use at all times

• Merchandise products as per guidelines, ensuring accurate stock rotation.

• Maintain housekeeping and hygiene standards, including window displays and cleaning of shelves.

• Check stock levels daily and recommend orders to the Line Manager to replenish and maintain optimum stock levels.

• Ensure all applicable administration is completed accurately and on time, including customer database cards.

• Comply with all company policies and procedures.

• Seek opportunities to increase sales, for example, link selling.