Online Coordinator

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To provide attentive assistance to the Online fulfillment team as required, by assigning pick requests, preparing the merchandize for dispatch, assistance with resolving customer enquiries/ grievances and ensuring that all online fulfillment requirements are handled in an orderly fashion.

Essential Roles and Responsibilities

Functional Roles and Responsibilities

•       Receive online orders and assign to pickers as per priority based on Delivery SLA.

•       Keep track on Job assignments and ensure completion of order basket.

•       Follow guidelines, processes & procedure on missing items and report as per the criteria

•       Follow the QC / Pre retailing / packing guidelines and arrange items in holding area, in preparation for the dispatch.

•       Assistance with ship out and dispatch activity on delivery ready orders as per the set process / guidelines.

•       Liaison with last mile / delivery pick up team / Third party logistics team for pick up / return delivery of goods

•       Handle reconciliation on cross country returned goods and report as necessary.

•       Keep the inventory of items stored in the assigned stock room and ensure that the stock are keep in designated shelves.

•       Assist with storing & retrieving Click & Collect related merchandize as per SLA.

•       Counter check Third party returned goods as per the intimation received from customer service team and handover to customer service representative.

•       Ensure all Online returned goods are processed for refunds / exchanges & pre retailed prior to processing return to origin.

•       Assist customer service team with placing customer calls, handle customer enquiries.

•       Maintain records on order ship out, order cancellations, returns / refunds processed and circulate as per standards.

•       Inventory recording and replenishment on packaging goods and stationery.

•       Ensure all equipment in the area are fully functional, any anomalies are to be reported / escalated through to the relevant authorities and followed up for quick resolution.

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