Administration Coordinator
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Boucheron, Areej, Aveda and Armani to name just a few!
About The Role
We are looking for an admin coordinator to deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty. To support the store manager with store administration; including cash handling and other related documents
What you’ll be doing
Functional Roles and Responsibilities
• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.
• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale
• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service
• Handle customer complaints professionally and efficiently, in line with the company after sales policy
• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times
• Maintain personal grooming standards as advised by the Store Manager
• Maintain clean and organized wrap stands, fitting rooms and stock areas
• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.
• Recruit customers for the database, accurately entering their details on the POS system
• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas
People Management Roles and Responsibilities
• Reconcile cash / credit receipts with sales figures and prepare daily cash summary report for submission to the accountant, in order to manage the company funds efficiently and maintain transparency in all monetary transactions.
• Be responsible for the safe custody of cash received and/ or other relevant documents and deposit the cash/ cheques in the bank everyday with a view to carefully protect the company funds.
• Monitor the use of petty cash, authorize payments for only approved items or emergency miscellaneous purchases and submit accounts periodically to the Store Manager for verification & sanction in order to prevent misuse of funds or monetary loss to the company.
• Job Requirements
Education/Certification and Continued Education
• High school qualification
Years of Experience
• 3 - 4 years retail sales or customer service experience
• Good communication and interpersonal skills
