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Sales and Customer Services
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Hospitality
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200001WS Requisition #

Job Purpose

To assist in managing the smooth and efficient operations of the restaurant/outlet to ensure maximum customer service and profitability

Job Requirements

Education/Certification and Continued Education

Certification in Food and Beverage/ Catering would be an advantage
Years of Experience

2-3 years of relevant experience in the catering industry

Essential Roles and Responsibilities

Functional Roles and Responsibilities

Monitor stock levels to ensure optimum stock handling within the restaurant/ outlet.
Ensure restaurant/ outlet procedures are followed to reduce wastage of food and non- food items.
Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience.
Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest’s satisfaction.
Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times.
Possess complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.
Carry out additional tasks as instructed by management

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