L&D and Employee Experience Specialist
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About The Role
As a Learning & Development and Employee Experience Specialist you will design and deliver training and development programs to enable effective job learning, capability development and organizational change and cultivate a culture of collaboration, trust, customer focus, agility and diversity in line with ATI people and organizational development strategies and plans.
What You’ll Be Doing
Strategic Roles and Responsibilities:
- Build and cultivate relationships with business partners and key stakeholders to execute ATI L&D strategy and plans to meet its current and future business needs.
Functional Roles and Responsibilities:
- Design, develop, and deliver impactful learning experiences tailored to address performance and skill gaps.
- Work closely with the Head of L&D to design and implement learning and development initiatives that are aligned with the organization’s business goals.
- Collaborate with commercial stakeholders and HRBPs to identify existing or potential learning and performance gaps, ensuring timely and effective interventions are in place.
- Regularly update and maintain the L&D dashboard, tracking key metrics such as training attendance, participant feedback, and program outcomes.
- Prepare detailed L&D reports and presentations to inform senior leadership of training program effectiveness and outcomes.
- Coordinate with internal and external trainers, as well as key stakeholders, to schedule and organize brand-specific training initiatives.
- Oversee the L&D and Engagement calendar, ensuring smooth planning and execution of all learning activities.
- Implement pre- and post-program assessments to measure the impact and integration of training solutions into daily operations.
- Compile and distribute feedback and evaluation reports to relevant stakeholders, ensuring clear insights into training effectiveness.
- Manage the end-to-end execution of training programs, including logistics, materials preparation, participant nominations, and ongoing follow-up and evaluation.
- Ensure strict adherence to the L&D budget by effectively managing resources, optimizing program costs, and ensuring that all training activities are delivered within the allocated budget.
- Support in employee engagement activities such as Recognition, events.
What You’ll Need To Succeed
- You possess extensive experience in Learning and Development and coaching, coupled with a strong understanding of leadership frameworks, well-being methodologies, and cultural dynamics in complex organizations.
- You are a Graduate or Post Graduate Degree in Psychology, Organizational development, HR or any relevant field.
- A professional certification (CIPD or SHRM) would be an advantage.
- 5 to 7 years’ experience as L&D Executive or in a similar role with experience in training delivery and curriculum development and design.
- You possess strong facilitation and instructional design skills, strong executive coaching skills, as well as excellent project management and stakeholder engagement abilities.
- Proficient in learning technologies, with a strong understanding of immersive tools such as Virtual Reality (VR) and Artificial Intelligence (AI).
- You are passionate, eager, and possess a growth mindset.
- Previous Retail experience is highly desirable.
Knowledge and Skills:
- Good basic commercial and business acumen with excellent analytical and critical thinking skills.
- Good influencing, interpersonal skills.
- Good stakeholder management skills
- Strong project management, planning, and execution.
- Knowledge of adult learning practice, facilitation and training techniques and ability to apply instructional design and content writing methods to deliver impactful learning programs.
- Proven experience in driving learning solution design through all phases from concept, presentation, design, development, facilitation, evaluation, refinement, and implementation.
- The ability to organize, prioritize and own multiple tasks while meeting and/or exceeding deadlines
- Strong verbal and written communication and presentation skills
- Knowledge and usage of e-learning design and delivery and use of Digital Learning Technologies.
- Excellent English proficiency. Bilingual Arabic language would be an advantage.
Additional Requirements:
- Self-motivated, proactive and driven
- Able to work under pressures and to strict deadlines.
- Resilient. Exhibit skills for agility, act as an adaptable, flexible resource.
- Reliable team player who will contribute their knowledge and experience into a team environment.
- Organized and methodical.
- Demonstrate Retail business knowledge.
