Centre Of Excellence Manager
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewelry, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About The Role
We are looking for COE manager to supervise and manage the smooth and efficient operation of a small cluster of Caffe Nero branches within a specific area, to ensure brand standards are adheared to and to maximize customer satisfaction and profitability. To develop leadership within Caffe Nero and provide a training ground, mainly a center of excellence, for all new leaders within the business.
What You’ll Be Doing
Strategic Roles and Responsibilities
- Ensure that the outlet operations and brand guidelines are adhered to as required by the company
and franchise standards
-Conduct business reviews with store managers to provide feedback on performance and plan actions
to maximize profits.
- Seek new opportunities to drive and create additional sales.
- Gather market intelligence and provide feedback to enable the area/operations manager to plan
future strategies and action plans to stay ahead of competition, increasing sales.
- Manage margins
Functional Roles and Responsibilities
- Ensure that the outlet operations and brand guidelines are adhered to as required by the company
and franchise standards
- Oversee all cash management procedures including system transactions, control and voiding system,
opening and cash out procedures, system reconciliation, daily banking procedures
- Handle customer queries/comments and escalations to maximize customer satisfaction.
- Prepare weekly reports and provide relevant feedback and suggestions to
the area/operations manager to maximise operationsl efficiency.
- Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
- Ensure all products delivered to customers as per brand standards.
- Manage wastage and variance as per agreed targets.
- Adhere to the strict statutory requirements and establish health, hygiene and safety policy and
standards within the outlet.
- Ensure compliance with all legislation and ATG policies.
- Ensure Brand audits, Coffee audits, GWR, Bwise and Delight scores are on target
- Provide necessary trainings, conduct training reviews to employees of all level within the brand.
People Management Roles and Responsibilities
- Provide leadership and direction to subordinates towards the achievement of goals and objectives
- Onboard and train all new leadership trainees within the brand
- Guide and motivate subordinates to enhance performance and produce quality work,
and ensure that they are continuously developed for higher level roles
- People planning and successfully managing cluster Rotas
- Plan and execute team building events
- Plan and execute village meetings
- Cafés visits with coaching and development plan
- SL, ASM, MIT sign-off and interviews
- Coaching and mentoring SMs
About you
-- Education/Certification and Continued Education: High school
- 5 years’ experience as store manager for Caffe Nero or similar brand position
