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Retail G&A
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240001YO Requisition #
Thanks for your interest in the Call Centre Operations Manager position. Unfortunately this position has been closed but you can search our 115 open jobs by clicking here.

ABOUT YOU

You will need to have the following skills, experience and knowledge to be successful:

  • Bachelors Degree in any discipline
  • Minimum 5-7 years of call center experience with at least 3 years’ experience managing call center teams
  • Excellent analytical and critical thinking skills.
  • Ability to drive strategic initiates to enhance efficiency, customer experience, and effectiveness 
  • Excellent team management, planning, and execution skills
  • Proactive, collaborative and consultative
  • Excellent presentation and communication skills both written and verbal. Arabic language is preferred.
  • Strong Leadership and Interpersonal skills
  • Customer Focus and Result Driven.

Additional Requirements 

  • Self-motivated and proactive
  • Has integrity, instils trust, and leads by example.
  • Understanding of process improvement in an agile manner 
  • Able to work under pressures and to strict deadlines. 
  • Ability to simplify complex environments and work with ambiguity. 
  • Applies a good level of emotional maturity in their role. 
  • Reliable team player who will contribute their knowledge and experience into a team environment. 
  • Organized and methodical. 

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