Department Manager

Al Tayer Insignia I Department Manager I BLM Kuwait, 360 Mall

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group’s retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands across fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion, and Hospitality sectors.
Our brands include Bloomingdale’s, Harvey Nichols, Boucheron, Areej, Aveda, Armani, and many more.

Job Purpose

To manage and develop the team in order to achieve high levels of revenue, maintain brand image, ensure operational compliance, and deliver excellent customer satisfaction.

Key Responsibilities

Functional Responsibilities

• Drive store sales performance and exceed targets by identifying commercial opportunities and optimizing team efforts.

• Cultivate a customer-first culture, resolving complaints promptly and professionally.

• Minimize stock loss by ensuring strict adherence to Al Tayer Group’s policies and procedures.

• Analyse stock and sales reports to maximize opportunities and share key insights with Buying and Planning teams.

• Conduct regular and accurate stock takes in coordination with the Operations team.

• Plan, manage, and review promotional and brand activation activities; provide feedback to relevant stakeholders.

• Build and maintain effective relationships with internal and external business partners.

• Ensure full compliance with all company policies, procedures, and health & safety standards.

• Understand customer profiles and regularly provide insights to Marketing, Buying, and Planning teams.

• Maintain Visual Merchandising standards in line with brand guidelines.

• Monitor and enhance sales per square foot to ensure maximum floor productivity.

• Stay updated on market trends and competitor activities; share relevant insights with leadership.

People Management Responsibilities

• Provide strong leadership, guidance, and motivation to the store team to meet performance goals.

• Coach and develop team members to enhance their skills and prepare them for career progression.

• Conduct regular performance reviews and implement development plans where necessary.