Senior Restaurant Manager
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
Essential Roles and Responsibilities
Functional Roles and Responsibilities:
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.
• Take and process customer’s orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Prepare beverages in accordance with set standards and recipes.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers. Have an interest and in depth knowledge of coffee and its preparation.
• Ensure food/ beverage quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Maintain optimum stock levels to ensure smooth running of operations to cater for customer demand.
• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.
• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.
People Management Roles and Responsibilities
• Provide leadership and direction to team members towards the achievement of goals and objectives
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Job Requirements
Education/Certification and Continued Education
A Degree or tertiary qualification in Retailing or Retail Management
Years of Experience
At least 7 years of Hospitality experience with a proven track record in the field of driving sales within the field
Team Leadership and Training
Ability to lead and motivate teams
• Strong collaboration skills
• Strategic mindset with a track record of strong decision making
• Excellent communication and negotiation skills
• Multi – unit store operations experience
A Natural passion for food and beverage
