Senior Digital Financial Analyst – Fraud & Payments
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About The Role
As a Digital Financial Analyst – Fraud & Payments will leverage their analytical and data skills to deep dive on a myriad of fraud activity to help drive complex investigations and investigative strategies. He/She will be at the forefront of keeping abreast of trends and fraud issues impacting the ecommerce industry to ensure ATD is leading the curve in identifying, migrating and preventing fraud attacks.
What You’ll Be Doing
Functional Roles and Responsibilities:
Fraud:
- Help develop, acquire, evaluate and/or implement collection tools and methodologies.
- Using analytical and evaluative techniques, identify new and emerging patterns of fraud and make recommendations for new operational or procedural controls and improved monitoring.
- Recommend new software tools used for fraud detection, prevention and reporting activities.
- Monitor real time queues and identify high risk transactions within the business portfolio.
- Act as point of contact and decision point on Rule Recommendations and process changes within Decision Manager.
- Monitor and manage all chargebacks with access to multiple portal/acquiring channels including being point of contact for fraud for account managers.
- Accurately monitor and defend fraud and non-fraud chargebacks appropriate with Chargeback defence cycle including gathering evidence from various teams/sources.
- Conduct regular analysis on chargebacks and report on changing trends and win rates.
- Interact with banks and customers to validate information and to confirm or cancel authorizations.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Ensure confidentiality of all information collected during investigation.
- Providing cancellation data and fraud trends for trading team on a weekly basis.
Payments:
- Analyse and report on payment decline data by region and payment type.
- Analyse and report on payment split data by country.
- Researching fraud and payment solutions at conferences/events and attending webinars.
- Monitoring and acting on payment failure and liaising with operations teams to solve.
- Resolving payment queries including manual settlements and reconciliation.
- Providing Adhoc support and knowledge on fraud and/or payments to other members of the business in relation to current and future projects.
- Report on the success and BAU process for new payment method.
Others:
- Reconcile business losses into loss report including fraud cancellations, chargeback and Lost in Transit figures.
- Provide Adhoc assistance to customer service and operations teams in relation to financial/reporting and payment/fraud related issues.
About You
You will need to have the following skills, qualification and experience to be successful.
Education/Certification and experience
- Bachelor's Degree, preferably in an analytical field - e.g. Economics, Operations, Business, Mathematics, Statistics, Finance.
- 4+ years of overall fraud and analytical experience.
- Minimum 2 years of previous experience in e-commerce in fraud / risk control functions.
- Excellent Communication skills.
- Strong Customer Focused and Agile mindset.
- Ability to work with diverse culture.
- Effective Problem solving
- Effective Decision Making
- Self-development
Knowledge and Skills
- Knowledge of an online fraud management system.
- Experience with developing Rule Recommendations.
- Demonstrable analytical skills.
- Able to work autonomously with excellent attention to detail.
- Excellent work ethic with the ability to work to tight deadlines.
- Conscientious with strong attention to detail.
- Excellent organizational skills.
- Self-motivated and able to apply initiative.
- Strong interpersonal skills.
- Excellent oral/written communication and presentation skills, including an ability to effectively communicate with both internal and external stakeholders.
