Sales Consultant

Job Purpose

• To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Job Requirements
Education/Certification and Continued Education

• High school qualification

• 3 to 4 years retail sales or customer service experience

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

• Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

• Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.

• Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

• Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

• Maintain personal grooming standards as advised by the Store Manager.

• Maintain clean and organized display, fitting rooms and stock areas.

• Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.

• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

• Recruit customers for the database, accurately entering their details on the POS system.

• Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.