POS Techno-Functional Lead - 2 year contract
About Us
About The Role
The Retail Omni and Store Lead will be responsible for leading the Omnichannel and store modules for a major Retail ERP transformation program. This role required a strong understanding of Xstore POS and all the touch points related to the Omnichannel Retail environment. Implementation experience of XStore with SAP S/4Hana is strongly preferred. The role required extensive experience in point-of-sale operations and all the third-party integration for a smooth operation in a luxury retail environment. The role required a Highly Motivated and Change Leader with an interest in Digital Transformation.
What You’ll Be Doing
- Support the ERP transformation program aligned with the business stakeholders and SI Partner for a successful implementation.
- Delivery of the respective modules on time, within budget, and to quality.
- Drive the focus on the delivery of vanilla system and processes.
- Delivery of business functional requirements and intended outcomes, with traceability to all planned scopes including XStore POS Systems, Order Management, integration, data migration, and reporting in SAAS based environment.
- Transition program delivery to BAU on closure.
- Adopt defined governance within ATG and across vendors to enable timely decisions to be made and full program visibility.
- Responsible for Business process definition and modelling in collaboration with key business SMEs.
- Hands-on experience and business process expertise on Omnichannel-enabled XStore POS, Store fulfilment, Last Mile, and marketplace for online channels.
- Needs to have a deep understanding of Customer order life cycle for both online and store starting from order to customer delivery.
- Experience in different types of Payments and EFT integration with the Banks for Retail XStore POS.
- Good understanding of Designing, customizing, and configuring XStore POS systems and the integrated modules.
Solution Design and Configuration
- Translate business requirements into detailed technical specifications for Retail ERP solutions, considering industry best practices and organizational goals.
- Providing solutions to address the identified gaps and improve overall process efficiency and effectiveness.
- Implementation experience of POS hardware, infrastructure, and PCI compliance specifications for a tightly integrated POS system.
- Oversee the integration of data from various sources into the Retail XStore POS and Omni system, ensuring data accuracy and integrity for effective reporting and analysis.
- Develop and maintain data models to support performance management processes.
- Hands-on Experience in a full cycle of Implementation and upgrade as well as in support projects.
- Knowledge of Retail POS and Omni Channel Workflow and process.
- Must have Launch/Support experience of Omni modules on a fully function E-commerce website.
- Must have experience in POS rollout in GCC countries.
- Needs to have an understanding of localization, Focalisation for the GCC countries and Tax rules.
- Act as a liaison between the functional and business users during UAT.
- Understand business requirements, define test cases, manually validate end-to-end functionality, and provide ad-hoc training and user support as required.
- Actively Interact with the Functional consultants and product owner to design test cases and validate business requirements.
Change Management
- Involved in full cycle, large-scale end-to-end Digital transformational project implementations and playing a key role as a Change management Champion for Business units.
- Responsible for change management within the organization as applicable.
- Experience in POS performance testing for a cloud environment.
- Monitor the post-implementation performance of Core ERP system processes, identifying opportunities for optimization and enhancements.
- Collaborate with relevant teams to drive improvements in core ERP processes, ensuring alignment with evolving business needs.
Managing Performance
- Directing, motivating, and developing your direct program team Retail IT and Support Partners.
- Stakeholder engagement and management across impacted stakeholders and contributing vendors.
- Support the project teams, assume responsibility for the program’s people and vendors delivery, and manage performance issues.
Self-Management, Collaboration & Communication
- Manage self in line with the organization’s HR policies, procedures, processes, and practices to ensure adherence and to maximize employee contribution to business performance.
- Foster strong cross-functional collaboration by working closely with business units, IT, project managers, and other relevant teams.
- Communicate project status, risks, and issues to stakeholders and leadership, ensuring transparency and alignment.
About Us
Education:
Bachelors/ Masters or Engineering in Computer Science or relevant field. Retail Functional certification is preferred.
Experience:
12-15 years of IT experience, out of this a minimum of 5+ years of Omnichannel-enabled Retail Store System experience. Must have XStore implementation experience.
Other requirements:
- Must have at least 3 Implementation experiences in Retail ERP and XStore POS including Store Rollout.
- Implementation Experience in Retail Omnichannel including E-commerce will be an added advantage.
- Experience in integrating 3rd party applications with XStore including EFT and payment gateway.
- Strong knowledge of Retail industry processes across multiple business functions.
- Well-versed with Project Management principles such as Waterfall, Agile, Spiral, etc.
- Excellent communication skills to facilitate collaboration between business and technical teams and convey information to diverse stakeholders.
- Solid understanding of change management principles and practices.
- Proven knowledge of technical, commercial, and organizational issues that impact Program strategy and planning.
- Strong technical background and ability to understand complex software functionality, design, and technical issues, to drive the right priorities, trade-offs, and resolutions.
- Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
- Fluent English.
- Must have at least 3 Implementation experiences in Retail ERP and XStore POS including Store Rollout.
- Implementation Experience in Retail Omnichannel including E-commerce will be an added advantage.
- Experience in integrating 3rd party applications with XStore including EFT and payment gateway.
- Strong knowledge of Retail industry processes across multiple business functions.
- Well-versed with Project Management principles such as Waterfall, Agile, Spiral, etc.
- Excellent communication skills to facilitate collaboration between business and technical teams and convey information to diverse stakeholders.
- Solid understanding of change management principles and practices.
- Proven knowledge of technical, commercial, and organizational issues that impact Program strategy and planning.
- Strong technical background and ability to understand complex software functionality, design, and technical issues, to drive the right priorities, trade-offs, and resolutions.
- Strong verbal and written communication, especially in the areas of teamwork, stakeholder management, and ability to influence; ability to facilitate dynamic meetings and discussions.
· Outstanding leadership and organizational skills.
