Office Services Executive
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols, Amarni and newly added Gym Shark and The White Company, to name just a few!
About The Role
To provide all the necessary office services support to the Manager and shoulder all the administrative responsibilities as functionally required by the Manager and the others concerned in the department.
What You’ll Be Doing
• Provide all necessary secretarial and office support to the Manager from handling calls, drafting and processing letters, faxing etc., to liaising on the Manager's behalf with Suppliers and Customers.
• Arrange travel itinerary for the Manager including ticket reservations, hotels bookings, fixing appointments with the overseas clients.
• Provide required support to others in the department with respect to, sending official correspondence on their behalf, providing collective information to them and arranging department meetings.
• Liaise with all offices for effective management of appointments and meetings. Ensures administrative responsibilities like signatures, applications and customer issues are expedited effectively.
• Attend to all customer queries, complaints and interactions with courtesy and respect. Address customer issues and forward them to necessary departments for resolution while always maintaining the professional face of the company.
• Ensure efficient and courteous answering of telephone calls/ emails/faxes and provide necessary information and guidance or route them to appropriate channels for accurate information.
• Maintain necessary documentation system for efficient and orderly storage and retrieval of documents/information. Maintain and update all necessary records, files and database.
• General correspondence and memos as and when required including independent correspondence on secretarial discretion.
• Manage printing and stationary requisitions
• Liaise with suppliers or administration team for consumables
• Oversee department attendance and ensure relevant access is provided
• Manage collateral / location specific resources such as Meeting Rooms, reception, etc.
• Coordinate Company / Department events, Annual / Quarterly Planning meetings, etc.
About You
Education/Certification and Continued Education:
• Graduate in any discipline
• Diploma in Secretarial practices would be an advantage
Knowledge and Skills
• Excellent communication and interpersonal skills
• Highly organized, able to multi-task, with an eye for details
• Computer literacy
• Well groomed with a pleasant personality
• Exposure to a multicultural environment
