Head of CRM and Loyalty

About You

Educational:

Bachelor or Master’s Degree preferably in a business related discipline

Years of Experience

10+ years’ experience related to CRM and/ or customer loyalty

Knowledge and Skills

·        Excellent interpersonal and communication skills

·        Stakeholder management

·        Strong leadership and time management skills

·        Strong analytical and reporting skills

·        Ability to deliver results at a high level

·        Loyalty program experience across Omni channels

·        Strong martech experience and data analytics

Additional Requirements

·        Self-motivated, proactive and driven

·        Able to work under pressure and to strict deadlines

·        Ability to simplify complex environments and work with ambiguity

·        Applies a good level of emotional maturity in their role

·        Reliable team player who will contribute their knowledge and experience into a team environment

·        Organized and methodical