Head Barista

Job Purpose

• To manage store, defined as BRONZE Store.
• To provide an exceptional customer experience in a professional and efficient manner to all guests.

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards.
• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
• Handle customer queries /comments to maximize customer satisfaction.
• Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency.
• Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise etc.).
• Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.
• Seek new opportunities to drive and create additional sales.
• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.
• Ensure all products delivered to customers are as per brand standards.
• Manage wastage and variance as per agreed targets.