Customer Care Representative

Job Purpose

• To welcome the customers in a courteous and to answer phone efficiently and provide the necessary support in order to enhance customer comfort and satisfaction till they are attended to by the relevant personnel.

Job Requirements

Education/Certification and Continued Education

• High school Certificate

Years of Experience

• 1-2 years relevant experience

Knowledge and Skills

• Customer service skills/ certification is an advantage

• Exposure to multicultural environment

• Well groomed with pleasant personality

• Excellent communication skills

Essential Roles and Responsibilities

Functional Roles and Responsibilities

• Be part of the Telemarketing activities during campaigns.

• Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance

• Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor

• Direct the customer to the relevant advisor who will attend to him

• Call customers to get follow feedback on their visits to ATM.

• Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction

• Support the reception in managing the courtesy vehicles.

• Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.