CRM Program Manager
About You
You will need to have 3 to 5 years’ experience in CRM communications with CRM Communications bulk and triggered communications execution and process development experience for SMS, email, Push notifications and in-app messaging.
- Experience with E-commerce CRM is a plus, retail fashion e-commerce experiences a bonus.
- Bachelor’s degree in business or related field
- Strong communication skills, high attention to detail and a passion for organization of process and/or CRM communications is a requirement.
- Team player, adept at building relationships across organizations.
- Excellent written and oral communication and interpersonal skills with a diverse employee pool
- Proficiency with MS Office suite and G Suite.
- Knowledge and expertise of Process coordination toolsets like MS Teams, Slack, Clickup, Google form, etc. required.
- Proficiency in CRM solutions such as Exact Target, Salesforce Marketing Cloud or other marketing automation software a strong plus.
- Amp scripting and hyper personalized email communication build experience a bonus.
- Arabic language skills are a plus
Additional Requirements
- Salesforce Marketing Cloud Experience
- CRM Deployment Process Experience
- Customer Communication Experience centricity
