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Retail G&A
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240001YJ Requisition #
Thanks for your interest in the Complaints Analyst position. Unfortunately this position has been closed but you can search our 115 open jobs by clicking here.

ABOUT YOU

You will need to have the following skills, experience and knowledge to be successful:

  • Bachelors Degree in any discipline.
  • Minimum 3 years of call center experience
  • The ability to analyze complex situations, identify patterns, and propose relevant solutions.
  • Strong verbal and written communication skills are necessary for effectively interacting with customers and internal stakeholders.
  • A genuine concern for customer satisfaction and the ability to empathize with their concerns.
  • Being meticulous in documentation and investigation is important for ensuring thoroughness and accuracy in complaint resolution.
  • The capacity to handle difficult situations and resolve conflicts diplomatically is valuable in de-escalating tensions and finding mutually acceptable solutions.
  • Ability to drive strategic initiates to enhance efficiency, customer experience, and effectiveness. Think out of the box.
  • Excellent team management, planning, and execution skills
  • Proactive, collaborative and consultative
  • Excellent presentation and communication skills both written and verbal. Arabic language is preferred.
  • Strong Leadership and Interpersonal skills
  • Customer Focus and Result Driven.

Additional Requirements 

  • Self-motivated and proactive
  • Has integrity, instils trust, and leads by example.
  • Understanding of process improvement in an agile manner 
  • Able to work under pressures and to strict deadlines. 
  • Ability to simplify complex environments and work with ambiguity. 
  • Applies a good level of emotional maturity in their role. 
  • Reliable team player who will contribute their knowledge and experience into a team environment. 
  • Organized and methodical. 

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