Call Centre Operations Manager

ABOUT YOU

You will need to have the following skills, experience and knowledge to be successful:

• Bachelors Degree in any discipline
• Minimum 5-7 years of call center experience in Retail fashion and Beauty industry background with at least 3 years’ experience managing call center teams
• Excellent analytical and critical thinking skills.
• Ability to drive strategic initiates to enhance efficiency, customer experience, and effectiveness 
• Excellent team management, planning, and execution skills
• Proactive, collaborative and consultative
• Excellent presentation and communication skills both written and verbal. Arabic language is preferred.
• Strong Leadership and Interpersonal skills
• Strong Ability to work with all level of senior stakeholders/management.
• Customer Focus and Result Driven.

Additional Requirements 

• Self-motivated and proactive
• Has integrity, instils trust, and leads by example.
• Understanding of process improvement in an agile manner 
• Able to work under pressures and to strict deadlines. 
• Ability to simplify complex environments and work with ambiguity. 
• Applies a good level of emotional maturity in their role. 
• Reliable team player who will contribute their knowledge and experience into a team environment. 
• Organized and methodical.