Call Centre Operations Manager
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- Retail G&A
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- 240001YO Requisition #
ABOUT YOU
You will need to have the following skills, experience and knowledge to be successful:
- Bachelors Degree in any discipline
- Minimum 5-7 years of call center experience in Retail fashion and Beauty industry background with at least 3 years’ experience managing call center teams
- Excellent analytical and critical thinking skills.
- Ability to drive strategic initiates to enhance efficiency, customer experience, and effectiveness
- Excellent team management, planning, and execution skills
- Proactive, collaborative and consultative
- Excellent presentation and communication skills both written and verbal. Arabic language is preferred.
- Strong Leadership and Interpersonal skills
- Strong Ability to work with all level of senior stakeholders/management.
- Customer Focus and Result Driven.
Additional Requirements
- Self-motivated and proactive
- Has integrity, instils trust, and leads by example.
- Understanding of process improvement in an agile manner
- Able to work under pressures and to strict deadlines.
- Ability to simplify complex environments and work with ambiguity.
- Applies a good level of emotional maturity in their role.
- Reliable team player who will contribute their knowledge and experience into a team environment.
- Organized and methodical.