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Sales and Customer Services
190000O3 Requisition #

Job Purpose

To manage the operation of the brand, support strategic decisions, implement sales and marketing activities to ensure planned revenues are achieved whilst working within budgeted costs

Job Requirements

Education/Certification and Continued Education

Graduate in any discipline
Years of Experience

5-7 years experience in Retail

Essential Roles and Responsibilities

Functional Roles and Responsibilities

Keep up to date with market trends pertaining to industry/trade/product category, customer preferences and competitor activities. Ensure stores are up to date on market trends.
Prepare sales analyses and reports on operational issues, market trends, competitors and customer to facilitate overall decision-making on brand management strategy – per brand
Responsible for preparation of stores/review of standards for principal visits in order to build and strengthen the brand
Ensure optimum staffing levels are maintained across the brand through liaison with the Unit HR Manager
Monitor the sales figures against forecasts, analyze and interpret trends and capitalize on data to maximize sales and profit
Oversee the implementation of customer service standards in the stores, and ensure customer satisfaction and efficient handling of complaints.
Conduct regular store visits to review operational standards and monitor quality of customer service. Observe the standards and provide feedback to store managers to take appropriate action at store level.
Manage and control all aspects of stock management of the brand(s), ensure adherence to procedures and guide the team towards achieving targeted stock levels and minimizing stock loss.
Coordinate with the visual merchandising team to ensure the brand VM standards are developed and maintained across the stores.
Organize and implement sales promotional and any marketing activities in conjunction with the Operations and ensure that the set up is in line with operational policies and successful
Action the plans for new shop openings in line with operational policies and procedures.
Implement and monitor store operations policies and procedures to ensure full compliance.
Contribute to sales plans for the brand(s), implement activities as per the agreed plan and carry out cost control measures to achieve set targets vs budgets.
People Management Roles and Responsibilities

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

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