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General & Admin
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Retail G&A
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160006MH Requisition #
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As a prominent luxury retailer of the Middle East we are focused on building a technology driven digital commerce team. Our aim from inception is to create the world’s most innovative digital fashion platform!

As a rapidly expanding digital hub, we are looking for a 'Head of Digital Trading' for our new luxury fashion ecommerce platform. We are a fun, multicultural, stimulating and ambitious workplace that always strives to excel by continuously bringing new concepts to life.


Join us and be a part of our adventure!


Responsibilities: 

Lead the strategy and execution of online trading for our new luxury ecommerce web site that will deliver a best-in-class customer satisfaction that drives significant and sustainable business growth.  Collaborate with cross-functional partners to deliver on P&L targets by managing across key metrics through merchandise planning, site merchandising, site experience, traffic, and digital analytics.

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  • Lead a cross-functional team supporting the online trading strategy.
  • Drive business profitability by increasing visitors, improving conversion rates, and manage margins.
  • Look after the day to day management of online trading to ensure effective and timely delivery and continuous growth through sales optimization in line with the commercial business plan.
  • Drive sell thru and conversion by overseeing the maintenance and improvement of the website, ensuring all products are accurately represented, stylishly merchandised and smartly promoted.
  • Develop budgets and monitor monthly costs.
  • Oversee the digital commerce marketing plan in order to drive consumer traffic and conversion together with Digital Marketing and other Marketing functions within the business.       
  • Ensure that online marketing strategies drive traffic to site, to increase sales and loyalty program online engagement including but limited to direct marketing, search marketing, social marketing, affiliate marketing, mobile marketing real time marketing.
  • Own all on site targeting campaigns, working closely with Digital Marketing and CRM teams to develop a strategic localization and personalization program.
  • Coordinate online product merchandising together with Digital Merchandising function and manage stock overview for digital commerce platform.         
  • Ensure maximum product exposure across the website and all marketing channels, ensuring featured products and messaging match marketing direction and inventory.
  • Responsible for all up-selling, cross-selling and promotional sales tools.
  • Work closely with digital analytics team to manage the use of analytics programs to track and monitor both online and offline marketing campaigns.
  • Oversee integration to the Loyalty Program onto the site and develop a special marketing calendar with the team.
  • Work closely with Customer Experience team to implement and optimize customer service standards and operations including standardization of procedures, appropriate issue routing, customer service reporting, and customer representative training.
  • Remain up-to-date on current and emerging technologies and trends and how they can be incorporated into the existing business plan.

Experience

  • 10+ years of strategic Ecommerce management experience
  • Extensive experience in website merchandising & optimization in a fashion retail background

Functional Skills

  • Strong knowledge of Internet best practices for optimal user experience that result in customer acquisition, retention and growth.
  • P&L management is a must.
  • Very strong demonstrated analytical skills, advanced Excel user.
  • Experience in Google Analytics, Omniture, Coremetrics or another web analytics tool. 
  • Highly motivated with ability to thrive in a fluid and demanding environment.
  • Meticulous attention to detail.
  • Strong multi-tasking and project management skills.
  • Ability to summarize key learnings/conclusions to senior management.
  • Strong independent, decision-making,  organizational, planning and problem-solving skills.
  • Must be a strong collaborator who can work effectively with key internal partners.
  • Must be a good communicator and writer who can educate internal partners about the value of programs.
  • Must be a thought-leader in the digital landscape, staying abreast of current trends, tools, vendors, best practices and strategies in the management of such programs.
  • Ability to compile and analyze search data and metrics to guide decisions.

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