Waitress / Waiter - Arabic speaker

Job Purpose:
To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional
and efficient manner, to all guests to ensure customer satisfaction.

Functional Roles and Responsibilities:
• Ensure all guests receive positive and professional service to the highest standards to exceed the customer's
expectations.
• Take and process customer's orders in an accurate and timely manner.
• Follow sequence of service standards as per brand guidelines.
• Understand and anticipate customer needs, being attentive but not intrusive.
• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend
products to customers.
• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.
• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with
minimal delay.
• Maintain cleanliness and hygiene standards.
• Work within operational standards to ensure food and beverage preparation process remain within Company and
Municipality guidelines.
• Ensure all administration is completed accurately and in a timely manner, including customer database cards
• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and
reconcile receipts with sales figures.
• Carry out additional tasks as instructed by management.

Job Requirements:

Education/Certification and Continued Education
• Certification in Food and Beverage/ Catering would be an advantage

Years of Experience
• 2 years of relevant experience in the catering industry