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Sales and Customer Services
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Hospitality
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210002ZH Requisition #

Mandatory Requirement: Shoudl be based in Kuwait, on transferable visa 18 with relevant waitressing skills

Job Purpose
To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction
 
Education/Certification and Continued Education: Certification in Food and Beverage/ Catering would be an advantage

Years of Experience: 2 years of relevant experience in the catering industry


Essential Roles and Responsibilities:

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.

• Take and process customer’s orders in an accurate and timely manner.

• Follow sequence of service standards as per brand guidelines.

• Understand and anticipate customer needs, being attentive but not intrusive.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.

• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.

• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.

• Maintain cleanliness and hygiene standards.

• Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.

• Ensure all administration is completed accurately and in a timely manner, including customer database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.

• Carry out additional tasks as instructed by management.

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