Waiter

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

• To attend to customer tables and to maximise sales by providing exceptional customer service, in a professional and efficient manner, to all guests to ensure customer satisfaction

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.

• Take and process customer’s orders in an accurate and timely manner.

• Follow sequence of service standards as per brand guidelines.

• Understand and anticipate customer needs, being attentive but not intrusive.

• Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers.

• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.

• Manage the set up and close down of tables within section. Ensure tables are turned around and ready with minimal delay.

• Maintain cleanliness and hygiene standards.

• Work within operational standards to ensure food and beverage preparation process remain within Company and Municipality guidelines.

• Ensure all administration is completed accurately and in a timely manner, including customer database cards

• Receive cash or payment in any authorized modes from customers. Issue receipts against purchases and reconcile receipts with sales figures.

• Carry out additional tasks as instructed by management.