Therapist

Al Tayer Insignia I Spa Therapist I Aveda Salons

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion, and Hospitality sectors. Our brands include Bloomingdale’s, Harvey Nichols, Boucheron, Areej, Aveda, and Armani, to name just a few!

Job Purpose

To provide a professional range of nail, massage, waxing, and skin care services in line with salon protocols and established industry standards, ensuring an exceptional client experience.

Essential Roles and Responsibilities

• Welcome and greet every client in a warm and friendly manner, delivering excellent customer service at all times.

• Perform a full range of services including:

  • Nail treatments

  • Waxing (Lycon brand knowledge preferred)

  • Massage

  • Facials

  • Lash & brow services

  • Skin treatments

• Conduct full consultations with clients to identify any health or skin concerns before initiating any services.

• Assess client needs through appropriate questioning and confidently recommend suitable services and products.

• Clearly explain each step of the service process to ensure client comfort and confidence.

• Handle client questions and concerns with professionalism, empathy, and discretion.

• Manage and escalate client complaints in accordance with company after-sales policies.

• Adhere to hygiene standards as per municipality requirements and salon protocols.

• Build lasting client relationships and maintain detailed service records for future reference.

• Demonstrate knowledge of all products used during treatments and follow brand guidelines to achieve optimal results.

• Recommend suitable after-care products and additional retail items to enhance service value.

• Coordinate with reception to optimize appointment scheduling and daily productivity.

• Maintain client retention through effective rebooking strategies.

• Promote client referrals to achieve business targets.

• Uphold personal grooming standards to reflect the professionalism and brand image.

• Ensure proper sterilization and care of tools and equipment.

• Maintain cleanliness of treatment room post-service.

• Promptly report any concerns regarding the skin department or client services to management.

• Use salon-use products responsibly to support cost control.

• Attend training sessions and engage in continuous self-learning to stay current with industry practices.

• Monitor product stock levels daily and inform the manager of required items.

• Maintain organized and presentable retail display areas; check barcodes and expiry dates.

• Remove expired/damaged items and notify the manager accordingly.

• Prepare and manage salon-use item orders as needed.

• Assist with periodic stocktakes and inventory counts.

• Perform other duties as assigned.