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Human Resources
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Corporate Functions
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180004L0 Requisition #
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• Support the Line Managers in identifying training needs, deciding on the type and number of training courses required.
• Identify and develop training programs and material in line with business needs and corporate training and development policies.
• Organize quality and cost effective training and ensure effective and timely administration of the training programs.
• Validate the training nominations and ensure people attend the right programmes.
• Facilitate the training programme and deliver training courses to meet its stated objectives and motivate the attendees to imbibe the learning and apply it in the workplace.
• Conduct the induction programme, as required, for new joinees by providing them in-depth information on the products, job responsibilities, customer service standards and policies and procedures.
• Issue progress reports to document work progress and gather feedback from the participants as well as their Supervisors/ Managers to assess the effectiveness of training, its impact on staff performance.
• Organize and maintain training documentation and administration system, to store, retrieve and utilize training needs information, program details, attendance and feedback data and other relevant information that may aid decision-making and future planning
• Remain abreast with developments in the field of training and facilitation and recommend suitable approaches that can be adapted to the training needs of the Organisation. Where applicable, keep abreast of new trends in the industry, new products/services launched and ensure this information is cascaded to staf

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