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Human Resources
Corporate Functions
190000UX Requisition #

Key accountabilities of the role:

• Provide implementation support for new modules and enhancement of existing modules

• Manage end users (all users) queries as part of the post go-live support

• Escalate problems, to next level of support if found irresolvable by phone, and ensure that the problems are responded to/ resolved within prescribed time limit
• Provide feedback to the HCM Core Team about the system related issues faced by users to improve the user experience
• Participate in system testing (UAT)

• Train end-users (HR users), as needed
• Manage system administration activities
• Participate in monthly/ quarterly Oracle patch testing
• Participate in rollout of quarterly HCM updates (functional configurations, user testing, training, deployment and post go-live support)

• Participate in system readiness activities for the Budget/ Forecast cycle.


Skill requirements

• Semi-technical & full-functional understanding of HCM Fusion, Taleo and Hyperion application desired
• Understanding of HR processes

• Conceptual thinking skills

• Good communication and interpersonal skills. Gel well with all levels within HR and outside HR community.
• Smart, go-getter personality
• Capable to manage assigned tasks independently with limited direction within specified timeframe
• A pleasing personality, eager to learn fast, flexible and a great team player

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