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Store Manager - Beauty

Sales and Customer Services
19000139 Requisition #
Job Purpose

To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction

Key Responsibilities:

Functional Responsibilities:

Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
Analyse stock management information available to ensure sales opportunities are maximised.
Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
Prepare and implement stock takes in store in liaison with the Operations team.
Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
Establish and maintain effective professional relationships with key business partners.
Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
Monitor sales per square foot to ensure maximum productivity within brand and store specifications
Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
Ensure all Company policies and procedures are implemented and adhered to.
Ensure Company Health & Safety standards are adhered to at all times.
People Development
Provide leadership and direction to team members towards the achievement of goals and objectives
Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.

Key Performance Indicators (KPIs):

Net Sales
Business Effectiveness/ Productivity
SCR Score
Mystery Shopping Score
Amber Recruitment
Leadership/ Managerial Behaviour
Employee Turnover

Key Internal and External Interactions: 

Store Staff
Visual Merchandisers
Loss Prevention

Mall Management

Graduate in any discipline


5-7 years experience of successfully running a profitable retail store

Functional Skills:

Development commercial and negotiating skills
In depth knowledge of the industry
Track record of successfully managing a similar scale retail operation
A confident person with a thorough product knowledge and latest trends
Pleasant personality and good grooming
Communication and interpersonal skills


Customer Focus
Integrity and Trust
Learning Agility
Managing Diversity

Leadership and Managerial
Managing and Measuring Work
Problem Solving
Timely Decision Making
Written Communications

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