Skin Care Advisor

Al Tayer Insignia - Skincare Advisor 

Job Purpose

To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty 

Essential Roles and Responsibilities
• Welcome customers into the store; identify their needs through asking questions; recommend and demonstrate appropriate products; recommend link products; close the sale; provide professional till point service; follow up with regular customers; maintain personal grooming standards; deal professionally with customer complaints. Advise customers about promotions in store. 

• Offer Facial Massage services to select customers by prior appointment with a view to build lasting relationships with key customers cultivate brand loyalty and boost sales.

• As per the standards set out in the operating manual, ensure product / hygiene guidelines

• Merchandise products as per Brand guidelines

• Rotate stocks to ensure that existing stock is displayed in front of new items on the shelves.

• Maintain housekeeping standards, including window displays

• Check stock levels daily and recommend orders to the Department Manager / Department Supervisor in order to replenish and maintain optimum stock levels.

• Ensure all store and office administration, as per manager’s request, is completed accurately and on time, including customer database cards.

Job Requirements
Education/Certification and Continued Education
Training in Cosmetology, Beauty Therapy & Cosmetology

Years of Experience
1 to 2 years retail sales or customer service experience in the beauty industry