Showroom Manager VinFast

Job Purpose:

·       To plan, manage and lead the showroom sales to achieve sales target and to ensure smooth, efficient and effective functioning of showroom.

Roles and Responsibilities:

·       Plan and execute sales activities to ensure that the budgeted target for showroom is achieved or exceeded in volume and profit.

·       Communicate sales plan and targets to the sales team to achieve targets successfully.

·       Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.

·       Maximise usage of demo’s and monitor demo to sale ratio

·       Monitor PDI process and ensure highest level of customer satisfaction

·       Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.

·       Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manager.

·       Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.

·       Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.

·       Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles