Showroom Manager - Ferrari (Pre-Owned) - Dubai
Job Purpose:
To plan, manage and lead the showroom sales to achieve sales target and to ensure smooth, efficient and effective functioning of showroom.
Roles & Responsibilities:
- Communicate sales plan and targets to the sales team to achieve targets successfully.
- Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process.
- Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
- Prepare stock requirement list for the month specifying make, model and number of vehicles for the approval of the Sales Manger.
- Interact regularly with the existing and prospective customers to establish profitable relationships and determine their present and future requirements.
- Maximise usage of demo's and monitor demo to sale ratio.
- Manage all aspects of the showroom to ensure high standards in the display, housekeeping and product information to convey the desired image of the brand and the Company.
- Monitor PDI process and ensure highest level of customer satisfaction People Management Roles and Responsibilities
- Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
Qualifications & Experience:
- Graduate in any discipline
- 5+ years experience in similar role
- Good knowledge of Automobile sales gained through formal training and work experience
- Full understanding of show room merchandising
- Dynamic and proactive personality
- Ability to lead, develop and motivate teams
