About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home, and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also expanded into lifestyle retail, representing leading brands across Beauty, Home, Fashion, and Hospitality. Our brands include Bloomingdale’s, Harvey Nichols, and Armani, to name just a few.
Job Purpose
To provide exceptional customer service by attending to guest tables in a professional and efficient manner, while maximizing sales and ensuring overall customer satisfaction.
Essential Roles and Responsibilities
Functional Responsibilities
Deliver positive and professional service to the highest standards, exceeding customer expectations.
Accurately take and process customer orders in a timely manner.
Follow the sequence of service standards as per brand guidelines.
Anticipate customer needs, ensuring attentiveness without being intrusive.
Demonstrate thorough knowledge of all menu items to confidently describe and recommend products.
Ensure consistent food quality and adherence to brand and company standards.
Manage table set-up and close-down within assigned sections, ensuring quick turnaround.
Maintain cleanliness and hygiene standards at all times.
Work within operational standards to ensure compliance with company and municipality food and beverage guidelines.
Complete all administrative tasks accurately and on time, including customer database cards.
Process customer payments in authorized modes, issue receipts, and reconcile sales with receipts.
Carry out additional tasks as assigned by management.
People Management Responsibilities
Support colleagues and contribute to a positive team environment.
Assist in training and guiding new team members when required.
Job Requirements
Education/Certification
Certification in Food and Beverage or Catering is an advantage.
Experience
1–2 years of relevant experience in the catering or hospitality industry.
Knowledge and Skills
Strong customer service orientation.
Ability to work under pressure in a fast-paced environment.
Excellent communication and interpersonal skills.
Teamwork and collaboration.
Basic knowledge of team leadership and training is an advantage.
