Senior Manager – Business Systems

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewelry, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

About The Role

Manages portfolio of tools and applications: o Data, BI and Reporting o CRM o Loyalty o Financial Planning • Contributes to company strategy and seeks for new opportunities by incorporating new technical trends in the market to improve business processes, efficiency, and effectiveness. • Maintain partnership between business needs and technology delivery; define SLAs and oversee service delivery. • Manage and support projects and larger programs, design, testing and training.

What You’ll Be Doing

Strategic Roles and Responsibilities

• Advise Business Stakeholders on Complex implementations and solutions that involve different systems.

• Contribute to Company Business Strategy by providing insight into available or emerging technologies

• Research and analyze complex enterprise problems and provide solutions.

• Evaluate various products and vendors ability as part of the selection process.

• Documenting strategic requirements and later meeting those requirements by working in collaboration with the IT department or third-party vendors

Functional Roles and Responsibilities

• Serves as a “trusted advisor,” and functions as a key point of IT contact for the Business, providing the necessary technical support for maintenance, optimization and reconfiguration of the applications and drive effective utilization of currently deployed applications

• Business Relationship Management – understanding relevant business strategies, drivers, and processes and providing technology guidance for maximizing return on investment
• Business Architecture – creating and maintaining a blueprint of the business organization to be able to manage overall change and alignment with the business architecture
• Manages Project Portfolio for their domain and aligns with the key business stakeholders; ensures alignment between different business units
• Takes lead in project prioritization, and influences key stakeholders to ensure right projects are prioritized and executed
• Uses the service catalogue to identify opportunities and may assess and provide recommendations based on business relevance, appropriate timing, technology, implementation, and deployment
• Maintains awareness of changes to organizational strategy, goals and processes to ensure requirements appropriately reflect the need of the organization the service levels with key business stakeholders
• Responsible for the development and implementation of solution roadmaps and they ensure successful introductions across the organization and with customers.
• Collaborates with management to develop annual budgets for respective business areas.
• Develops solution concepts and business cases for new investments.
• Performs business analysis and prepares recommendations and business plans as needed.
• Creates and analyze relevant information and develops recommendations that they present to senior management.
• Acts as the key liaison across all functional areas, including business units, the information technology department, and vendors.
• Possesses a broad knowledge of most technical and business resources and uses them to effectively coordinate team members and external resources.
• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms
• Develop and implement sound rationale for portfolio management: managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio
• Create consensus with other functions as to the timing of solution introductions and withdrawals
• Oversee the launch of solutions and help to maximize the positive impact on the organization
• Identify, screen, and evaluate new solution opportunities to address unmet (internal and external) customer needs
• Ability to partner with key staff members to create strategic business plans
• Strong Analytical skills, including an understanding of business economics and financial resources
• Utilizing the appropriate technologies, ensure that customers have the solutions they need, when they need them, and in the media best suited to their requirements.
• Collaborate with architecture and operations teams to ensure solution compatibility with company standards
• Collaborate with the PMO on the intake process and prioritization of candidate projects across the company

IT Strategy

• Defines Fundamental changes to business processes, organization structure; or the way technology is used
• New technology or solution introduced
• Has knowledge of emerging trends and prepares for change
• Helps define the strategy with input from key stakeholders
• Drives coordination of strategic planning processes and ensures alignment with broader strategic objectives

Outsourcing Partner management

• Ensures optimal level of support is provided from Providers for the relevant applications in order to ensure that the requirements of the business are met
• Own and define business SLAs
• Model Business requirements around agreed SLAs
• Fundamental change in support model - if required
• Adopts Service Management Frameworks

Projects

• Manages larger programs, involving multiple IT teams, drives successful IT project implementation from project initiation to the end of the stabilization phase
• Steers business to optimize portfolio.
• Leads orchestration and prioritization.
• Challenges feasibility and priority

People Management Roles and Responsibilities

• Manages a team of Business Systems Managers and oversees the third-party Provider’s design, development, integration, and deployment activities, operationally and in Projects
• Provides direct oversight of staff related to application management (Business Systems Manager)
• Shares knowledge and develops staff capabilities to strengthen understanding of business needs and technology-based business solutions; evaluates implications to IT operations
• Develops and communicates organizational objectives; inspires and motivates team members to achieve results
• Conducts performance evaluation of the team and provide effective coaching and mentoring
• Fosters a team environment, recommends training programs targeting specific areas of improvement