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Senior Customer Experience Executive

📁
General & Admin
💼
Retail G&A
📅
2300007K Requisition #
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About You

Education/Certification and Continued Education

  • Graduates Degree, preferably in Business Administration, Mathematics & Statistics, Business Administration, Engineering, or related field with a strong emphasis on data.
  •  Customer Experience (CX) related Certification (eg CCXP) Years of Experience.
  •  Minimum 5-7 years’ experience in CX/VOC program management.

 

 

Knowledge and Skills

  • Strategic thinker with analytical and problem-solving experience to assess, analyze and suggest improvements.
  • Experience to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
  •  Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.
  •  Experience in customer satisfaction or quality initiatives in a contact center operation.

 

Languages

  • English & Arabic

 

Additional Requirements

  •  Attention to details and concern for quality.
  •  Dynamic and proactive personality.
  •  Strategic, leadership and people management skills.
  •  Ability to use high standards of quality.
  •  Strong analytics and problem-solving skills.
  •  Strong communication and facilitation skills, with ability to present and lead executive workshops.
  •  Track-record of delivery.

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