🌎
This job posting isn't available in all website languages

Senior Customer Experience Executive

📁
General & Admin
💼
Retail G&A
📅
2300007K Requisition #
Thanks for your interest in the Senior Customer Experience Executive position. Unfortunately this position has been closed but you can search our 82 open jobs by clicking here.

About You

Education/Certification and Continued Education

  • Graduates Degree, preferably in Business Administration, Mathematics & Statistics, Business Administration, Engineering, or related field with a strong emphasis on data.
  •  Customer Experience (CX) related Certification (eg CCXP) Years of Experience.
  •  Minimum 5-7 years’ experience in CX/VOC program management.

 

 

Knowledge and Skills

  • Strategic thinker with analytical and problem-solving experience to assess, analyze and suggest improvements.
  • Experience to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
  •  Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.
  •  Experience in customer satisfaction or quality initiatives in a contact center operation.

 

Languages

  • English & Arabic

 

Additional Requirements

  •  Attention to details and concern for quality.
  •  Dynamic and proactive personality.
  •  Strategic, leadership and people management skills.
  •  Ability to use high standards of quality.
  •  Strong analytics and problem-solving skills.
  •  Strong communication and facilitation skills, with ability to present and lead executive workshops.
  •  Track-record of delivery.

Previous Job Searches

Activity Feed

41767
Job shares through Al Tayer Group
Someone applied to the Service Advisor - Fujairah (English/Arabic) position. About an hour ago
Someone applied to the Parts Advisor - Automotive position. 2 hours ago
Someone applied to the Service Advisor (Arabic Speaker) position. 2 hours ago
Someone applied to the Skin care advisor (Russian & Chinese Speakers) - Niche brands, Beauty position. 2 hours ago
Someone applied to the Customer Care Representative (UAE National) - Abu Dhabi position. 2 hours ago

Similar Listings

Omni

Dubai, United Arab Emirates

📁 General & Admin

Requisition #: 220002UE

Retail G&A

Dubai, United Arab Emirates

📁 General & Admin

Requisition #: 2400004Q

Al Tayer Motors

Dubai, United Arab Emirates

📁 General & Admin

Requisition #: 25000193