Senior Customer Experience Executive
Job Requirements:
- Graduates Degree, preferably in Business Administration, Mathematics & Statistics, Business Administration, Engineering, or related field with a strong emphasis on data.
- Customer Experience (CX) related Certification (eg CCXP)
- Minimum 5-7 years’ experience in CX/VOC program management
Knowledge and skills:
- Strategic thinker with analytical and problem-solving experience to assess, analyze and suggest improvements.
- Experience to work/build relationships with cross-functional teams with ease, delivering impact consistently through seamless communication, influencing teams towards achieving goals.
- Demonstrated experience defining and tracking metrics and implementing programs to improve operational performance.
- Experience in customer satisfaction or quality initiatives in a contact center operation
Languages:
- Arabic & English
Additional requirements:
- Attention to details and concern for quality.
- Dynamic and proactive personality
- Strategic, leadership and people management skills
- Ability to use high standards of quality.
- Strong analytics and problem-solving skills
- Strong communication and facilitation skills, with ability to present and lead executive workshops
- Track-record of delivery
