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Senior Change & Learning Coordinator

📁
Human Resources
💼
Retail G&A
📅
210002LJ Requisition #

Job Purpose

The Sr. CCL Coordinator is responsible for providing support and help create the best learning environment for the Retail Business.  They support the Change, Comms & Learning department and focus on ensuring a seamless delivery and high engagement user experience. These tasks can range from driving awareness behind learning events to ensuring the learner is prepared with the right materials and access and all the pivotal process steps in between.

Essential Roles and Responsibilities

Strategic Roles and Responsibilities

N/A 

Functional Roles and Responsibilities

  • Support in producing materials for training materials (job aids, training packs, post evaluations)
  • Working with facilitators to ensure a smooth start and end to any session
  • Development of creative learning materials to encourage comprehension
  • Support content curation, maintain and ownership of learning and change calendar
  • Securing space in all regions, working with local teams for catering and logistics
  • Prepare the room for all learning events
  • Supporting on learning technologies ie. Oracle Learn, Axonify and the updating of content in the systems
  • Regular reporting on training consumption
  • Monitor the CCL mail box and Yammer and respond to all learning queries
  • Design and create training material in collaboration with various business units
  • Provide support on all reporting dashboards and documentation of all change activities as required per project
  • Provide support in building business process flows and overviews for the appropriate audiences
  • Provide creative support to all presentation formats ie. Infographics, ppt, cheat sheets
  • Support in the creation and execution of Communications plans and activities
  • Coordination and logistics of all change and learning activities ie. Venue booking, calendar invites, attendee follow up and availability
  • Monitor and champion internal communication platforms (ie. Yammer/ Evolve)
  • Presenting and facilitating learning activities and learning events as required
  • Stay relevant on industry trends and learning technologies

People Management Roles and Responsibilities

N/A

Job Requirements

Education/Certification and Continued Education

  • Minimum "A" level or Graduate in any discipline

Years of Experience

  • 1 to 2 years’ relevant experience
  • Experience with Learning Technologies
  • Retail industry or FMCG experience desirable

Knowledge and Skills

  • High level of interpersonal skills, comfortable speaking in front of people/ groups
  • Able to work well under pressure and manage multiple projects
  • Proven ability to work to stringent deadline and exceptional eye for detail
  • Excellent work ethic and time management
  • The ability to work collaboratively and manage multiple stakeholders
  • Proficient in English Language
  • Outstanding presentation and communication skills - excellent written and verbal communication
  • Experience in working with multiple communication channels, digital savviness
  • MS Office

Languages

  • English proficiency. Arabic would be an advantage.

Additional Requirements

  • Self-motivated, proactive and driven
  • Able to work well under pressure and manage multiple projects to strict deadlines.
  • Resilient. Exhibit skills for agility; act as an adaptable, flexible resource.
  • Reliable team player.
  • Organized and methodical.

Job Purpose

The Sr. CCL Coordinator is responsible for providing support and help create the best learning environment for the Retail Business.  They support the Change, Comms & Learning department and focus on ensuring a seamless delivery and high engagement user experience. These tasks can range from driving awareness behind learning events to ensuring the learner is prepared with the right materials and access and all the pivotal process steps in between.

Essential Roles and Responsibilities

Strategic Roles and Responsibilities

N/A 

Functional Roles and Responsibilities

  • Support in producing materials for training materials (job aids, training packs, post evaluations)
  • Working with facilitators to ensure a smooth start and end to any session
  • Development of creative learning materials to encourage comprehension
  • Support content curation, maintain and ownership of learning and change calendar
  • Securing space in all regions, working with local teams for catering and logistics
  • Prepare the room for all learning events
  • Supporting on learning technologies ie. Oracle Learn, Axonify and the updating of content in the systems
  • Regular reporting on training consumption
  • Monitor the CCL mail box and Yammer and respond to all learning queries
  • Design and create training material in collaboration with various business units
  • Provide support on all reporting dashboards and documentation of all change activities as required per project
  • Provide support in building business process flows and overviews for the appropriate audiences
  • Provide creative support to all presentation formats ie. Infographics, ppt, cheat sheets
  • Support in the creation and execution of Communications plans and activities
  • Coordination and logistics of all change and learning activities ie. Venue booking, calendar invites, attendee follow up and availability
  • Monitor and champion internal communication platforms (ie. Yammer/ Evolve)
  • Presenting and facilitating learning activities and learning events as required
  • Stay relevant on industry trends and learning technologies

People Management Roles and Responsibilities

N/A

Job Requirements

Education/Certification and Continued Education

  • Minimum "A" level or Graduate in any discipline

Years of Experience

  • 1 to 2 years’ relevant experience
  • Experience with Learning Technologies
  • Retail industry or FMCG experience desirable

Knowledge and Skills

  • High level of interpersonal skills, comfortable speaking in front of people/ groups
  • Able to work well under pressure and manage multiple projects
  • Proven ability to work to stringent deadline and exceptional eye for detail
  • Excellent work ethic and time management
  • The ability to work collaboratively and manage multiple stakeholders
  • Proficient in English Language
  • Outstanding presentation and communication skills - excellent written and verbal communication
  • Experience in working with multiple communication channels, digital savviness
  • MS Office

Languages

  • English proficiency. Arabic would be an advantage.

Additional Requirements

  • Self-motivated, proactive and driven
  • Able to work well under pressure and manage multiple projects to strict deadlines.
  • Resilient. Exhibit skills for agility; act as an adaptable, flexible resource.
  • Reliable team player.
  • Organized and methodical.

Education/Certification and Continued Education

  • Minimum "A" level or Graduate in any discipline

Years of Experience

  • 1 to 2 years’ relevant experience
  • Experience with Learning Technologies
  • Retail industry or FMCG experience desirable

Knowledge and Skills

  • High level of interpersonal skills, comfortable speaking in front of people/ groups
  • Able to work well under pressure and manage multiple projects
  • Proven ability to work to stringent deadline and exceptional eye for detail
  • Excellent work ethic and time management
  • The ability to work collaboratively and manage multiple stakeholders
  • Proficient in English Language
  • Outstanding presentation and communication skills - excellent written and verbal communication
  • Experience in working with multiple communication channels, digital savviness
  • MS Office

Languages

  • English proficiency. Arabic would be an advantage.

Additional Requirements

  • Self-motivated, proactive and driven
  • Able to work well under pressure and manage multiple projects to strict deadlines.
  • Resilient. Exhibit skills for agility; act as an adaptable, flexible resource.
  • Reliable team player.
  • Organized and methodical.

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