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Sales and Customer Services
Department Stores
190000QM Requisition #

Job Purpose:


 To assist the personal shopping department to initiate and drive a specialist and personalized selection for exclusive customers and contribute to maximize sales, customer satisfaction and customer loyalty


Functional Roles & Responsibilities:

  • Schedule and maintain all appointments for the Personal Shopping team  
  • Assist the Personal Shopper during their appointments as required.  Build an appropriate relationship with the Personal Shopping clients
  • Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner.
  • Enter and maintain accurate clientele information
  • Coordinate alterations, product transfers, reservations and other services as required
  • Prepare and coordinate materials and merchandise for appointments ensuring store and brand standards are maintained.
  • Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product
  • Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping
  • Other duties as assigned by the Personal Shopping team deemed necessary to maximize efficiency of the team and drive sales

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