Personal Shopping Assistant

 Functional Roles & Responsibilities:

• Schedule and maintain all appointments for the Personal Shopping team  

• Assist the Personal Shopper during their appointments as required.  Build an appropriate relationship with the Personal Shopping clients

• Speak on behalf of Personal Shopper via telephone or email while maintaining outstanding customer service and ensuring follow-up in a professional and timely manner.

• Enter and maintain accurate clientele information

• Coordinate alterations, product transfers, reservations and other services as required

• Prepare and coordinate materials and merchandise for appointments ensuring store and brand standards are maintained.

• Maintain merchandising standards in the Personal Shopping area and on the floor when collecting and returning product

• Ensure the PS areas overall maintenance, cleanliness store standards and housekeeping

• Other duties as assigned by the Personal Shopping team deemed necessary to maximize efficiency of the team and drive sales