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After Sales Support
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Al Tayer Motors
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2100029Q Requisition #

Roles & Responsibilities:

  • Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time.
  • Source parts, if not available in stock, from other location/ dealers to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date
  • Prepare “Sales Return Note” if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue.
  • Promote sale of accessories with all customers to increase sales/profitability of the business.
  • Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow moving inventory.
  • Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns.
  • Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business.
  • Supervise and motivate the team to enable them to maintain a high degree of operational efficiency at all times.

 

Qualifications & Experience:

 

  • Graduate in Automobile Engineering or similar field
  • Minimum 5 years experience as Parts Supervisor or similar with authorized automotive dealerships
  • Proven previous sales achievement.
  • PC Literate
  • Excellent communication skills

 

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