Outlet Manager

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose 

To manage store with a yearly turnover from 2M up to 3M AED 

To provide an exceptional customer experience in a professional and efficient manner to all guests. 

Essential Roles and Responsibilities 

Functional Roles and Responsibilities  

Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the brand standards.  

Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.  

Handle customer queries /comments to maximize customer satisfaction.  

Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximize operational efficiency.  

Ensure compliance with all legislation and ATG policies and procedures. Knowledge, understanding and execution of all company audits up to set target (GWR, Bwise etc.) 

Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.  

Seek new opportunities to drive and create additional sales  

Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.  

Ensure all products delivered to customers are as per brand standards.  

Manage wastage and variance as per agreed targets.  

Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet  

Manage staff schedules and leave plans to ensure optimum staffing at all times. 

Provide leadership and direction to subordinates towards the achievement of goals and objectives.  

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles 

Achieve budgeted margin  

Achieve wastage target without damaging availability  

Achieve sales budget 

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People Management Roles and Responsibilities 

Provide leadership and direction to subordinates towards the achievement of goals and objectives. 

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles