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Retail G&A
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240003D0 Requisition #
Thanks for your interest in the NPS Specialist position. Unfortunately this position has been closed but you can search our 105 open jobs by clicking here.

ABOUT YOU

You will need to have the following skills, experience and knowledge to be successful:

  • University graduate in any Discipline
  • Minimum 3 years of Call centre experience with proven experience in customer experience analysis, preferably in a similar role. Arabic speaker is a must.
  • Strong Analytical Skills; the ability to analyze complex situations, identify patterns, and propose relevant solutions.
  • Strong Soft Skills; an expert in dealing with customers and complaints management.
  • Communication Skills, Excellent communication skills, both verbal and written, with the ability to present complex data in a clear and actionable manner
  • Empathy; a genuine concern for customer satisfaction and the ability to empathize with their concerns.
  • Strong Collaborator; the ability to work collaboratively with cross-functional teams and influence stakeholders at all levels.
  • Strong Customer Experience; prior experience in conducting post-survey follow-up calls, resolving customer complaints, and turning detractors into promoters is preferred.
  • Time Management; ability to prioritize tasks and managing time efficiently is essential for handling multiple complaints simultaneously and meeting deadlines.
  • Strong Leadership and Interpersonal skills.
  • Customer Focus and Result Driven.

Additional Requirements 

  • Self-motivated and proactive
  • Has integrity, instils trust, and leads by example.
  • Understanding of process improvement in an agile manner 
  • Able to work under pressures and to strict deadlines. 
  • Ability to simplify complex environments and work with ambiguity. 
  • Applies a good level of emotional maturity in their role. 
  • Reliable team player who will contribute their knowledge and experience into a team environment. 
  • Organized and methodical.

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