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Sales and Customer Services
Al Tayer Travel Agency
190000DC Requisition #

Al Tayer Travel Agency  is a well-established and professional travel management organization based in Dubai and Abu Dhabi offering services in travel and tourism since 1979.   They offer full range of travel related services including Corporate Travel Management to Wholesale/Retail Holiday Tours inclusive of Hotel accommodation and car rentals.  For more information, visit : www.altayer-travel.com



                                             Job Title:  Key Accounts Executive

Job Purpose:
To transact sales with existing clients for a gamut of Al Tayer Travel products and act as a point of contact between customers, service providers, suppliers in order to offer high quality customer satisfaction and enhance market standing and revenue for the company.



Ensure that the designated client account is managed effectively by providing both the client and the Company with a clear communication, reporting and escalation channel for the travel services provided by ATTA.


Drive the retention of client accounts and delivery of revenue and margin growth over the contract period by initiating and developing additional service opportunities.


Discuss requirements with the clients, identify and qualify their needs and propose a solution that meets their requirements effectively wrt product-mix and financial parameters.


Liaise with the Operations team (travel/leisure/MICE) to ensure client's requirements are managed and met efficiently to ensure that all KPI's agreed are achieved.


Develop annual plans and associated budgets that accommodate client's growth projections, monitor performance against these, initiate corrective action where necessary to ensure smooth & efficient running of operations.


Ensure any annual rate reviews are calculated, negotiated and completed with the client on or before the contract deadline dates.


Ensure that the monthly/period invoicing values and process are both accurate and timely and in compliance to the company policies and procedures and as an when required interface with accounts to ensure timely billing and resolve billing disputes.


Prepare management reports, follow-up reviews, and Monthly/Quarterly Business Review meetings as appropriate and as agreed with the client.


Co-ordinate, conduct contract and price negotiations with various service providers, and guarantees that all details, communications and documents are in order to facilitate successful execution of the event to ensure customer retention and loyalty.


Prepare detailed costing sheet, which is customized to the preferences of the client and will cater to all requirements of the client in the most cost effective manner.


Continuously study global market trends and create awareness/ advise clients on Industry best practices/ trends and develop a symbiotic relationship which guarantees 'value for money' for both the stakeholders.




Experience and Qualification:

Graduate in any discipline, preferably Commerce.  5-7 years’ experience in the travel industry.


Skill Required:

· Customer Focus /  Managing Diversity

· Collaboration/ Approachability 

· Problem Solving / Timely Decision Making

· Written Communications



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