Hospitality Supervisor - B

Hospitality Supervisor - Magnolia Bakery, Abu Dhabi 

Job Purpose

• To assist in managing the smooth and efficient operations of the restaurant/outlet to ensure maximum customer service and profitability

Job Requirements

Education/Certification and Continued Education

• Certification in Food and Beverage/ Catering would be an advantage

Years of Experience

• 2-3 years of relevant experience in the catering industry

Essential Roles and Responsibilities

• Monitor stock levels to ensure optimum stock handling within the restaurant/ outlet.

• Ensure restaurant/ outlet procedures are followed to reduce wastage of food and non- food items.

• Ensure all guests receive positive and professional service to the highest standards to exceed the customer’s expectations.

• Supervise a section of the Restaurant/ Outlet. Oversee all operational standards for the section and lead the team to deliver an outstanding guest experience.

• Ensure food quality and consistency is delivered at all times to Brand guidelines and Company standards.

• Maintain cleanliness and hygiene standards. Monitor regularly through audit and quality checks as per operational requirements.

• Work within operational procedures to ensure food and beverage preparation process remain within Company and Municipality guidelines.

• Handle all customer queries and comments to ensure customer satisfaction. Resolve customer complaints in a timely manner and to the guest’s satisfaction.

• Ensure health and safety and fire regulations are adhered to within the restaurant/ outlet at all times.

• Possess complete and thorough knowledge of how to operate all equipment and machinery, including cleaning and maintenance practices.

• Carry out additional tasks as instructed by management