Customer Service Representative

About Us

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

Job Purpose

To give customers accurate information concerning local areas of interest, hotel bookings and transportation and any other requests 
Essential Roles and Responsibilities

Functional Roles and Responsibilities

o    Assist customers with all enquires both store related and non-related and provide directions and information of the store and Dubai.
o    Maintain detailed knowledge of the activities of the day and alert the relevant Manager to any potential problems. 
o    Advise on Amber Queries and issue gift vouchers 
o    Maintain consistent and current tourism information of key occurrences in the city including directions to key point of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events. 
o    Collect new Amber Application forms on a daily basis, update customers profile on allegiance, check if cards were printed and update forms accordingly with correct stamps, update relevant trackers and prepare for driver collection and assist customers & staff.
o    Update / Log necessary queries on the system & trackers regarding the status of card and ensure sufficient follow up.
o    Explain Amber Loyalty program to customers including the benefits, list of participating stores and web card 
o    Call Amber customers to collect their cards.
o    Print replacement cards for lost cards and explain to the customer that the new replacement card has a new account number; new number will not be active for 48hrs.
o    Provide customers their points balance and explain how to use them, expiry date, etc 
o    Update the master sheet daily and do a daily stock count and update tracker and replenish all stock at the desk from storage.
o    Complete Audit once a week and circulate reports as needed.
o    Assist with in-store promotions where needed; distributing coupons, updating trackers, explain to customers the details about promotion and send top recruiter for the promotions to management.
o    Answering calls both internal and external and providing the required information.