Caffe Nero - Outlet Manager
Job Purpose:
To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability
Functional Roles and Responsibilities:
• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.
• Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximise operational efficiency.
• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands
• Manage wastage and variance as per agreed targets
• Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet
• Manage staff schedules and leave plans to ensure optimum staffing at all times
• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards
• Handle customer queries /comments to maximise customer satisfaction
• Seek new opportunities to drive and create additional sales
• Ensure all products delivered to customers are as per brand standards
• Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales
• Ensure compliance with all legislation and ATG policies and procedures
People Management Roles and Responsibilities
• Provide leadership and direction to subordinates towards the achievement of goals and objectives
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Education/Certification and Continued Education
Graduate in a relevant technical or business related discipline
Tertiary qualification in Hotel Management Years of Experience
4 to 5 years relevant experience, with minimum 2 years experience in a management role
