Beauty Specialist

Job Purpose

• To deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty

Job Requirements
Education/Certification and Continued Education

• Training in Cosmetology, Beauty Therapy & Make-up

Years of Experience

• 1 to 2 years retail sales or customer service experience in the beauty industry

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Welcome customers into the store; identify their needs through asking questions; recommend and demonstrate appropriate products; recommend link products; close the sale; provide professional till point service; follow up with regular customers; maintain personal grooming standards; deal professionally with customer complaints. Advise customers about promotions in store

• Ensure product / hygiene guidelines and merchandise of products, as per the defined standards

• Rotate stocks to ensure that existing stock is displayed in front of new items on the shelves

• Maintain housekeeping standards, including window displays

• Check stock levels daily and recommend orders to the store manager / counter supervisor in order to replenish and maintain optimum stock levels

• Ensure all store and office administration, as per manager’s request, is completed accurately and on time, including customer database cards

• Comply with all company policies and procedures