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Sales and Customer Services
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Al Tayer Motors
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1800046P Requisition #
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Roles & Responsibilities:
  • Contribute in developing sales strategy and develop tactical plans to promote the business
  • Monitor and ensure future sales plan implementation and results achieved on a regular basis.
  • Communicate sales plan and targets to the sales team and provide sufficient training inputs, guidance and motivation to achieve targets successfully.
  • Review all prospects and where they were generated from.
  • Monitor sales process (aspects such as initial customer contact and reception, clarification of need, identification of prospect, follow-up on initial contact, final closure of sale and quality of sales documentation) to ensure quality in the entire process
  • Manage all aspects of the relevant showroom to ensure high standards in the layout, display, housekeeping and product information to convey the desired image of the brand and the Company.
  • Deal with critical problems, major customer complaints or issues that may be escalated and ensure prompt action or decisions for timely resolution.
  • Establish and maintain a network of business contacts and relationships within the market to increase market awareness, obtain market/competitor intelligence and customer preference information.
  • Guide, direct, develop and motivate subordinates in day to day operations & highlight performance issues and action accordingly (BM/HR etc.)
  • Monitor PDI process and ensure highest level of customer satisfaction
  • Ensure sales teams know of current pricing / marketing activities
Qualifications & Experience
  • University degree in Mechanical Engineering
  • 5 to 8 years of relevant experience in with at least 2 to 3 years in a supervisory role in Heavy Commercial Vehicle sale in the GCC market
  • Networking skills.
  • In-depth knowledge about local Heavy Commercial Vehicle business
  • Ability to convince all stakeholders (End Users and Decision makers, i.e. Drivers and Owners of the business)
  • Proven track record in Heavy Commercial Vehicle sales in GCC market
  • Ability to think beyond the immediate perceived requirement of the customer

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