Assistant Retail Manager
About Us
As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!
About The Role
To manage and develop the team in order to achieve high levels of revenue, whilst maintaining brand image, operational compliance and customer satisfaction.
What You’ll Be Doing
Functional Roles and Responsibilities:
• Drive sales, monitor performance and identify commercial opportunities and make recommendations to meet and exceed sales targets
• Cultivate a culture of excellent customer service, leading by example. Resolve customer complaints effectively and promptly.
• Minimise stock loss through the management, implementation and adherence of ATG policies and procedures.
• Ensure Visual Merchandising standards are maintained within brand guidelines. Implement Company expectations of standards, maintenance and cleanliness.
• Monitor sales per square foot to ensure maximum productivity within brand and store specifications
• Keep abreast of market trends and competitor activity and provide feedback/recommendations to the Company.
• Ensure all Company policies and procedures are implemented and adhered to.
• Ensure Company Health & Safety standards are adhered to at all times
• Analyse stock management information available to ensure sales opportunities are maximised.
• Provide and analyse reports in order to gain understanding of current performance trends, to identify commercial opportunities and ensure Buying/Planning are aware of stock related feedback.
• Prepare and implement stock takes in store in liaison with the Operations team.
• Recommend, manage and/or support sales promotions and brand activities through effective planning and preparation to meet expectations. Feedback to relevant parties.
• Establish and maintain effective professional relationships with key business partners.
• Understand customer profiles and ensure feedback is provided on Marketing, Buying and Planning to relevant parties
People Management Roles and Responsibilities:
• Provide leadership and direction to team members towards the achievement of goals and objectives
• Coach and motivate team to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles.
• Guide and motivate subordinates to enhance performance and produce quality work.
About You
A successful candidate should hold a bachelors degree with a minimum of 3-5years supervisory experience of successfully running a profitable retail store within a luxury environment. A demonstrated history of providing exceptional services outcomes through a highly motivated team with a passion for luxury fashion.
- Good knowledge of the strategic and financial indicators.
- Ability to work in a diverse environment, strong planning skills and ability to manage and monitor performance.
- Strong communication skills and well balanced personality, a person who can engage and influence leaders in the Business
- Strong written and verbal skills with the ability to simplify complex topics.
- Excellent English Communication skills, Arabic is an advantage
Additional Requirements
- Leadership and interpersonal skills with the ability to lead motivate and develop team-members.
- Proven track record of building collaborative working relationships with internal and external stakeholders.
- Ability to evaluate business opportunities and identify potential risks.
- A proactive approach and initiative
- Familiar with GCC regional trends and insights, keeping a close eye on the brand trends.
- Strong understanding of culture and regional sensitivities
