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Sales and Customer Services
22000049 Requisition #

Job Purpose

• To manage the smooth and efficient operations of the Outlet within Brand guidelines to ensure maximum customer satisfaction and profitability

Job Requirements
Education/Certification and Continued Education

• Graduate in a relevant technical or business related discipline

• Tertiary qualification in Hotel Management

Years of Experience

• 4 to 5 years relevant experience, with 1 to 2 years experience in a management role

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Ensure that the outlet operations and brand guidelines are adhered to as required by the company and the franchise standards.

• Oversee all cash management procedures including system transactions, control the voiding system, opening & cash out procedure, system reconciliation, daily banking procedures etc.

• Handle customer queries /comments to maximise customer satisfaction.

• Prepare weekly reports and provide relevant feedback and suggestions to the Area/ Operations Manager to maximise operational efficiency.

• Ensure compliance with all legislation and ATG policies and procedures

• Gather market intelligence and provide feedback to enable the Area/ Operations Manager to plan future strategies and action plans to stay ahead of competition, increase sales.

• Seek new opportunities to drive and create additional sales

• Maintain optimum stock levels to ensure smooth running of operations to cater to customer demands.

• Ensure all products delivered to customers are as per brand standards.

• Manage wastage and variance as per agreed targets.

• Adhere to the strict statutory requirements and established health, hygiene & safety policies and standards within the Outlet

• Manage staff schedules and leave plans to ensure optimum staffing at all times.

People Management Roles and Responsibilities

• Provide leadership and direction to subordinates towards the achievement of goals and objectives.

• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

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